Return Policy and Warranty
Return Policy
If you are not satisfied with your purchase, you can return the product and get a full refund minus a ten percent restocking fee or apply the value to purchase other CMP products minus the 10% restocking fee.
You can return a product for up to 30 days from the date you purchased it.
Any product you return must be in the same condition you received it and in the original packaging.
Solar Panels Warranty:
Solar panels are warrantied for 5 years at a sliding scale, 100% first year, 80% second year, 60% third year, 40% fourth year, 20% fifth year. We will replace or repair them at our discretion. If your mounting job is poor or there is other obvious abuse we may not cover your panels. We ship them to any domestic location, it is your responsibility to get them from the USA to yourself if you are traveling outside the continental USA. We will always replace the panels and not refund them. We will generally replace a panel once and if your panel fails again we go on the assumption that it is something on your end, and will do our best to work it out to your satisfaction.
We do not cover labor or any other costs for warranty replacements.
You can return a product for up to 30 days from the date you purchased it.
Any product you return must be in the same condition you received it and in the original packaging.
Solar Panels Warranty:
Solar panels are warrantied for 5 years at a sliding scale, 100% first year, 80% second year, 60% third year, 40% fourth year, 20% fifth year. We will replace or repair them at our discretion. If your mounting job is poor or there is other obvious abuse we may not cover your panels. We ship them to any domestic location, it is your responsibility to get them from the USA to yourself if you are traveling outside the continental USA. We will always replace the panels and not refund them. We will generally replace a panel once and if your panel fails again we go on the assumption that it is something on your end, and will do our best to work it out to your satisfaction.
We do not cover labor or any other costs for warranty replacements.
The Above Limited Warranty does not apply to any of the following:
PV Modules subjected to: (i) misuse, abuse, neglect or accident; (ii) improper installation including an installation that does not comply with Custom Marine Products Installation Manual and any other instructions included with the PV Modules, and all national, state, and local laws, codes, ordinances, and regulations; (iii) damage due to repair of the PV Module; (iv) conditions exceeding any operating environment or specification set forth in Custom Marine Products Installation Instructions; (v) power surges, power outages, acts of war, tornados, hurricanes, lightning, flood, lava flow, ash, fire or other natural disasters; (vi) damage from persons, insects, animals, or chemical exposure; (vii) impact, force or other events outside Custom Marine Products control; or (viii) anything or any action which is in conflict with the instructions and guidance given in the Custom Marine Products Installation Instructions.
Battery Warranty:
Custom Marine Products warrants each branded battery to be free of defects for a period of 1 year from the date of sale as determined by either the customer’s sale receipt, or other proof of purchase plus an additional 4 years prorated. Within the warranty period CMP will credit, replace or repair the product and/or parts of the product if determined to be defective in material or workmanship. CMPower batteries are built to last a minimum of 2,000 cycles and still maintain 80% of rated energy capacity. This warranty applies to the original owner but may be extended at the customer’s request. Custom Marine Products (CMP) has no obligation under this Limited Warranty for products subjected to the following conditions (including but not limited to): • Damage due to improper installation; loose terminal connections, under-sized cabling, incorrect series (maximum of 4 batteries) or parallel connections (maximum of 10 batteries), reverse polarity connections or insufficient space for airflow • Environmental damage such as inappropriate storage conditions as defined by CMP, exposure to extreme hot or cold temperatures, fire or freezing, or water damage, impact or collision • Battery was not stored in compliance with CMP instructions • Damage due to improper operation or maintenance such as under- or over-charging the battery, cold temperature charging, lack of cleaning resulting in corroded terminal connections or build-up of dirt, debris, organic matter, fossil fuels or chemicals on the battery casing • Product that has been opened, modified or tampered with • Product that was used for applications other than which it was designed and intended for by CMP or product that was under-sized for the application.
PV Modules subjected to: (i) misuse, abuse, neglect or accident; (ii) improper installation including an installation that does not comply with Custom Marine Products Installation Manual and any other instructions included with the PV Modules, and all national, state, and local laws, codes, ordinances, and regulations; (iii) damage due to repair of the PV Module; (iv) conditions exceeding any operating environment or specification set forth in Custom Marine Products Installation Instructions; (v) power surges, power outages, acts of war, tornados, hurricanes, lightning, flood, lava flow, ash, fire or other natural disasters; (vi) damage from persons, insects, animals, or chemical exposure; (vii) impact, force or other events outside Custom Marine Products control; or (viii) anything or any action which is in conflict with the instructions and guidance given in the Custom Marine Products Installation Instructions.
Battery Warranty:
Custom Marine Products warrants each branded battery to be free of defects for a period of 1 year from the date of sale as determined by either the customer’s sale receipt, or other proof of purchase plus an additional 4 years prorated. Within the warranty period CMP will credit, replace or repair the product and/or parts of the product if determined to be defective in material or workmanship. CMPower batteries are built to last a minimum of 2,000 cycles and still maintain 80% of rated energy capacity. This warranty applies to the original owner but may be extended at the customer’s request. Custom Marine Products (CMP) has no obligation under this Limited Warranty for products subjected to the following conditions (including but not limited to): • Damage due to improper installation; loose terminal connections, under-sized cabling, incorrect series (maximum of 4 batteries) or parallel connections (maximum of 10 batteries), reverse polarity connections or insufficient space for airflow • Environmental damage such as inappropriate storage conditions as defined by CMP, exposure to extreme hot or cold temperatures, fire or freezing, or water damage, impact or collision • Battery was not stored in compliance with CMP instructions • Damage due to improper operation or maintenance such as under- or over-charging the battery, cold temperature charging, lack of cleaning resulting in corroded terminal connections or build-up of dirt, debris, organic matter, fossil fuels or chemicals on the battery casing • Product that has been opened, modified or tampered with • Product that was used for applications other than which it was designed and intended for by CMP or product that was under-sized for the application.